Shipping Policy

SHIPPING POLICY
Olivarento (olivarento.com)

WHERE WE DELIVER

We ship to addresses within the United Kingdom only. At the moment we are unable to deliver to addresses outside the UK.


SHIPPING OPTIONS

We offer two shipping options, which you can choose at checkout.

Free Standard Shipping
Cost: Free on every order, with no minimum spend.
Delivery time: 4 to 5 business days.

Insured Express Shipping
Cost: £2.95
Delivery time: 3 to 5 business days.
Your parcel is fully insured while in transit, so if it is lost or damaged on its way to you, we will replace it or refund you in full.

Business days are Monday to Friday and do not include weekends or UK bank holidays.


ORDER PROCESSING

We process and dispatch orders on business days. Orders placed on a weekend or a bank holiday are processed on the next business day. During busy periods such as Black Friday, Christmas and Father's Day, processing can take a little longer, and we will let you know if your order is likely to be delayed.


TAXES AND DUTIES

All prices on our website are in pounds sterling (GBP) and include any applicable taxes. As we only deliver within the UK, there are no customs charges or import duties to pay on delivery.


ORDER CONFIRMATION AND TRACKING

Once you have placed your order, you will receive an email confirming that we have received it. When your parcel leaves us, we will send you a dispatch email with a tracking number so you can follow your delivery.


DELIVERY DELAYS

The delivery times above are estimates. Occasionally parcels are delayed by things outside our control, such as severe weather, strikes or high volumes at the courier. If your order has not arrived within the expected time, please email us at info@olivarento.com with your order number and we will look into it for you.


LOST OR DAMAGED PARCELS

If your parcel arrives damaged, please contact us within 48 hours of delivery at info@olivarento.com with your order number and a few photos of the parcel and the item. If a parcel appears lost in transit, please get in touch and we will investigate with the courier. Whichever shipping option you choose, your statutory rights as a consumer are not affected.


CHANGES TO YOUR ORDER OR ADDRESS

Please check that your delivery address is correct before you complete your order. If you need to change your address or anything else about your order, email us at info@olivarento.com as soon as possible. Once your order has been dispatched, we can no longer guarantee that changes can be made.


QUESTIONS

If you have any questions about shipping, please contact us:

STROPT LTD, trading as Olivarento
1 Stockyard, Flaxdrayton Farm, South Petherton, Somerset, TA13 5LR, United Kingdom
Email: info@olivarento.com
Phone: +447783177297