Privacy Policy

PRIVACY POLICY
Olivarento (olivarento.com)

1. WHO WE ARE

This Privacy Policy explains how Olivarento collects, uses and protects your personal information when you visit olivarento.com or buy from us.

The data controller responsible for your personal information is:

STROPT LTD, trading as Olivarento
1 Stockyard, Flaxdrayton Farm, South Petherton, Somerset, TA13 5LR, United Kingdom
Company number: 16361573
Email: info@olivarento.com
Phone: +447783177297

We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


2. THE INFORMATION WE COLLECT

Information you give us

Account and contact details, such as your name, delivery and billing address, email address and phone number.
Order details, such as the products you buy, your delivery choice and your order history.
Payment information. Card and payment details are processed securely by our payment providers. We do not store your full card number.
Messages you send us, for example by email, phone or our contact form, including questions about products or returns.
Any other information you choose to give us, for example when you sign up to our newsletter or take part in a survey.

Information we collect automatically

Technical information, such as your IP address, browser type, device type and operating system.
Usage information, such as the pages you visit, how long you stay and how you reached our site.
Approximate location, worked out from your IP address.
Information from cookies and similar technologies, as explained in section 6.

Information from third parties

Payment providers, who confirm whether a payment has been successful and may share information to help prevent fraud.
Delivery companies, who may send us updates about the status of your parcel.
Social media platforms, if you interact with us through them or reach our site through one of their adverts.


3. HOW WE USE YOUR INFORMATION AND OUR LEGAL BASIS

Under UK GDPR we must have a lawful basis for using your information. We rely on the following:

To process and deliver your order, take payment and handle returns or refunds. Legal basis: performance of a contract.

To contact you about your order, including confirmation and dispatch emails and answers to your questions. Legal basis: performance of a contract.

To send you marketing emails about new products and offers. Legal basis: your consent, or our legitimate interests where you are an existing customer and we offer similar products. You can unsubscribe at any time.

To show you relevant advertising on platforms such as Facebook and Instagram and measure how well our adverts perform. Legal basis: your consent through our cookie banner.

To run, secure and improve our website, understand how visitors use it and prevent fraud. Legal basis: our legitimate interests.

To keep financial and tax records and meet other legal obligations. Legal basis: legal obligation.

To establish, exercise or defend legal claims. Legal basis: our legitimate interests.


4. WHO WE SHARE YOUR INFORMATION WITH

We only share your information where it is needed to run our business, and we never sell it. We may share it with:

Our website and shop platform provider, Wix.com, which hosts our website and processes order data on our behalf.
Payment providers, including card processors and buy now, pay later providers such as Klarna and Clearpay where you choose them. These companies process your data under their own privacy policies.
Delivery companies, who need your name, address and contact details to deliver your parcel.
Email and marketing service providers, who help us send order updates and newsletters.
Advertising and analytics partners, such as Meta and Google, where you have agreed to the relevant cookies.
Our professional advisers, such as accountants and lawyers.
Public authorities, such as HMRC or the police, where we are legally required to.
A buyer or successor, if our business or its assets are sold or transferred.

All service providers acting on our behalf are bound by contract to keep your information confidential and to use it only for the purposes we set.


5. INTERNATIONAL TRANSFERS

Some of our service providers are based outside the United Kingdom, for example in the European Economic Area or the United States. Where your information is transferred outside the UK, we make sure it is protected by appropriate safeguards, such as a UK adequacy decision, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.


6. COOKIES

We use cookies and similar technologies to make our website work, remember your basket, understand how visitors use the site and, with your permission, show you relevant adverts. Essential cookies are needed for the site to function. All other cookies, including analytics and advertising cookies, are only set if you agree to them through our cookie banner. You can change your choice at any time and you can also delete or block cookies in your browser settings.


7. HOW LONG WE KEEP YOUR INFORMATION

We keep your information only for as long as we need it.

Order and transaction records are kept for six years from the end of the financial year in which the order was placed, as required for tax and accounting purposes.
Customer service messages are kept for up to two years after your enquiry is resolved.
Marketing data is kept until you unsubscribe or withdraw your consent.
Account information is kept for as long as your account is active, and deleted on request unless we need to keep it for legal reasons.


8. HOW WE PROTECT YOUR INFORMATION

We use appropriate technical and organisational measures to protect your personal information, including encrypted connections (SSL) on our website and access controls on our systems. While we work hard to keep your information safe, no method of sending data over the internet is completely secure.


9. YOUR RIGHTS

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct information that is wrong or incomplete;
ask us to delete your information;
ask us to restrict how we use your information;
object to us using your information, including for direct marketing;
ask us to transfer your information to another organisation;
withdraw your consent at any time, where we rely on consent.

To use any of these rights, email us at info@olivarento.com. We may need to confirm your identity before we act on your request. We will reply within one month.


10. COMPLAINTS

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk


11. CHILDREN

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected information from a child, we will delete it promptly.


12. LINKS TO OTHER WEBSITES

Our website may include links to other websites. We are not responsible for the privacy practices of those sites, so please read their privacy policies.


13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.


14. CONTACT US

STROPT LTD, trading as Olivarento
Attn: Data Protection
1 Stockyard, Flaxdrayton Farm, South Petherton, Somerset, TA13 5LR, United Kingdom
Email: info@olivarento.com
Phone: +447783177297